The Laser Image Company Policies
Appointment Policy
Arriving late will deprive you of valuable treatment time. To avoid delaying the next client, your treatment will end on time and you will be responsible for the full treatment cost. While we will make every effort to perform your entire treatment in the remaining scheduled time, we reserve the right to reschedule your appointment if we feel there is not enough time to give you quality treatment and not keep other clients waiting. Arriving more than 15 minutes late may result in cancellation of your appointment and the $100 cancellation fee.
We encourage you to schedule at least two weeks in advance or upon checkout of a current service to reserve the most convenient time for your schedule.
Cancellation Policy
If you need to cancel an aesthetic appointment, please contact us 24 hours in advance of your scheduled time. All cancellations with less than 24 hours’ notice are subject to a $100 cancellation fee. This courtesy enables us to compensate our employees for their time and maintains a higher availability of our time for you as well as others. By scheduling an appointment, you are agreeing to our cancellation policy. Patients arriving more than 10 minutes late may result in a shortened appointment or a cancellation if there is not enough time to complete the procedure.
Gift Certificate & Gift Card Policy
Gift Certificates and Gift Cards are non-refundable and cannot be redeemed for cash or gratuities.
Payment Policy
Payment for all individual treatments is due at the time of treatment, and all packages must be paid in full at the time of purchase unless otherwise agreed upon. All services are final sales; there are no refunds or credit issued for any service, including, but not limited to; Laser, IPL, Injectables, Fillers, Facials, Morpheus, and any other procedures we offer. Under some circumstances, we may be able to give store credit in the event the client cannot do the purchased service. We accept cash, Visa, MasterCard, Discover, and American Express. All prices are subject to change without notice.
Prices & Promotions
We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website, Facebook, and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will give clients a discount of greater value at the time of purchase.
Gratuities
Gratuities are at your discretion and are not expected but are always appreciated by our technicians. What you choose to give depends on your level of satisfaction and is not a percentage of your treatment cost.
Refund Policy
No refunds are made for products, service packages and pre-paid treatments once they are purchased. If for some reason you are not able to use an un-rendered, pre-paid service, credit for the pro-rated share of unused treatments at the discounted package price may be extended, and this may be used to purchase other treatments or products offered by The Laser Image Company. Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome it cannot always be guaranteed. Unopened products may be exchanged for alternative products within 7 days of purchase.
Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 14 days from the date of purchase when there is a documented adverse reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 14 days for the same product only.
Referral Policy
Refer a New Client to our practice and receive a $20 credit towards any service on your account
after the New Client’s first treatment. You must use your credit within one year. There is no cash value associated with this credit to your account as it will only be applied toward a service or product.
Treatment Expiration
Service packages and pre-paid treatments (except Laser Hair Removal) must be used within 18 months of the date of purchase or they will expire. Laser packages must be used within 24 months of the date of purchase or they will expire.
Treatment Outcomes
We will be honest in all our dealings with you as our trusted client. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed – not for a specific result. However, we always strive to achieve the absolute best result that we can for you. Thank you for allowing us to serve you!
Personal Belongings
Personal belongings are the full responsibility of the spa guest and should be kept in your possession at all times. The Laser Image Company is not responsible for lost or damaged items.
Practice-Patient Relationship
We love our clients but sometimes we have to reserve the right to refuse service at any time, to anyone, for any reason.
Full Disclosure
Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically, and which are medically appropriate for you. If you have any questions, at any time, please ask! We are here to help!